Contacts
Support works 24/7. Include your order number (e.g. DX-48213) so we can answer faster.
Order chat
The fastest way: open your order and write in the chat. The assistant replies instantly; an operator joins when a human or an appeal is needed.
For documents, KYC and questions not tied to a specific order.
[email protected]Telegram
Status notifications and support.
@draxma_supportWorking hours
- Exchange: automatic, 24/7. [SPECIFY directions with manual processing and their hours, if any.]
- Support in chat and Telegram: [SPECIFY hours, e.g. 09:00–23:00 Kyiv time, or 24/7].
- IBAN transfers are credited during banks' business hours.
Contacts
- Email: [email protected] (placeholder)
- Telegram: @[SPECIFY]
- Partnerships and monitoring sites: [email protected] (placeholder)
- Registered address: [SPECIFY]
To get a faster reply
Include your order number (DX-…), direction and amount. Draxma staff never ask for SMS codes, passwords or seed phrases and never message you first from personal accounts.